Shipping & Returns
Shipping Policy
Protector Health Care Naturopathy Centre processes all orders within 1–2 business days after payment confirmation. Delivery within West Malaysia typically takes 1–3 business days, while East Malaysia may take 3–7 business days.
Free shipping is available for all orders within West Malaysia. Shipping fees for East Malaysia and other regions will be calculated based on delivery location and package size. Once shipped, customers will receive a tracking number via email or SMS.
Please ensure all shipping information is accurate. We are not responsible for delays caused by incorrect addresses, courier issues, or unforeseen circumstances.
For damaged, missing, or delayed orders, please contact our customer support team within 48 hours of receiving your package.
For assistance, contact: protectorcentre@gmail.com / +60 17-734 7977
Return & Exchange Policy
At Protector Health Care Naturopathy, customer satisfaction and product quality are important to us.
Due to hygiene and safety regulations, medicines, supplements, and healthcare products are generally non-returnable once shipped.
However, exchanges or resolutions may be arranged under the following conditions:
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Wrong item received
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Damaged item during delivery
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Missing or expired products
Customers must contact our support team within 48 hours of receiving the order and provide:
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Order number
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Photos of the product and packaging
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Description of the issue
Approved cases may qualify for an exchange, replacement, store credit, or refund depending on the situation.
Protector reserves the right to reject requests that do not meet the policy requirements.
For assistance, contact: protectorcentre@gmail.com / +60 17-734 7977
